Call Center and Reservations’ Employee

Who Is it Addressed To?

The Certification is addressed to employees who answer the requests of tourism business customers, using any channel (telephone, internet, fax, etc.), in the context of different projects served by the “call center”, in order to ensure that the company meets the needs and wishes of the guest as well as the potential client.


Certification Procedure:

The examination process consists of a theoretical examination.

Upon successful completion of the examinations the professional is awarded a certificate of compliance that is valid for five years.

The Certification procedure for this specialization is Accredited by the Hellenic Accreditation System (E.SY.D.), in accordance with the requirements of the ISO/IEC 17024 International Standard.

For more information on the Certification Scheme, examination dates, prerequisites for participation and cost of Certification, please visit or contact the People Certification Department (210 5220920,

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