ISO 21001 – Educational organizations — Management systems for educational organizations

Brief description

The ISO 21001 standard describes a quality management system for education services with the aim of managing these services at a consistent level.


Detailed Description

ISO 21001 is a quality management system that aims to standardise education management to ensure it meets learners’ needs. It’s intended to help schools, colleges, training providers and other educational organizations implement procedures that will ensure the satisfaction of the trainees. ISO 21001 is based on the principles and requirements of ISO 9001.

ISO 21001 ensures the streamlining of even grading tasks and the provision of more personalised support for students with special needs.


What Is the Certification Procedure?

Application Form

Certification Regulation

Who Is it Addressed To?

The ISO 21001:2018 standard is addressed to any organization that:

a) needs to demonstrate its ability to support the acquisition and development of competencies through teaching, learning or research.

b) aims to enhance the satisfaction of learners, other beneficiaries and staff through the effective implementation of its management system, including procedures for improving the system and ensuring compliance with the requirements of learners and other beneficiaries. All requirements of ISO 21001:2018 are generic and are intended to apply to any organisation using a curriculum to support capacity building through teaching, learning or research, regardless of the type, size or method of delivery.

ISO 21001:2018 may be applicable to educational organizations within larger organizations whose core activity is not education, such as vocational training departments.

ISO 21001:2018 does not apply to organisations that produce or develop only training programs.

What Are the Certification Benefits?

Some of the advantages of implementing and certifying an education service quality management system are:

  • The creation of specific documented procedures describing the operation in the organization, resulting in the ability to operate independently of the availability of specific individuals (e.g., the Curriculum Manager, Director, etc.).
  • The measurement of processes and procedures and the orientation towards the satisfaction of the learner’s objectives.
  • Obtaining an objective, independent and experienced opinion on the adequacy and compliance of the system.
  • Certification is objective evidence of the organisation’s commitment to managing the quality of the service offered.
  • The certificate has international recognition and validity.

Who Do I Contact for the Certification?
Customer Service Department Contact Person: Ms. Anna Topaltziki, Tel: +30 210 5220920, Ext: 2064

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