Reception Services and Digital Skills

Who Is it Addressed To?

The Certification is addressed to employees who perform, both correctly and timely, the tasks related to the provision of services to the customer in the reception and hospitality – accommodation areas of the hotels. They present digital skills in the optimal use of the electronic tools and available digital technologies of the company, in order to contribute in the best possible way to ensuring its smooth, efficient and effective operation, while complying with the applicable regulations, policies, methods and procedures.


Certification Procedure:

The examination process consists of a theoretical examination.

Upon successful completion of the examination, the professional is awarded a certificate of compliance that is valid for five years.

The Certification procedure for this specialization is Accredited by the Hellenic Accreditation System (E.SY.D.), in accordance with the requirements of the ISO/IEC 17024 International Standard.

For more information on the Certification Scheme, examination dates, prerequisites for participation and cost of Certification, please visit or contact the People Certification Department (210 5220920,

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