Who Is it Addressed To?

The scheme concerns employees who specialize in customer service with a focus on sustainable development and the circular economy. They provide quality support and manage complaints and requests to enhance the purchasing experience. They apply fundamental communication principles, handle telephone interactions, and draft professional correspondence for effective communication with customers and partners. They participate in circular and blue growth initiatives, manage product returns, reverse supply chains, and solid waste, and analyze green consumer behavior. They support sustainable business strategies, reduce waste, increase resource efficiency, and promote new markets based on product reuse.

Certification Procedure

The examination process consists of a theoretical examination.

Upon successful completion of the examinations, the professional is awarded a certificate of compliance that is valid for five years.

The Certification procedure for this specialization is Accredited by the Hellenic Accreditation System (E.SY.D.), National Accreditation System (E.SY.D.), in accordance with the requirements of the ISO/IEC 17024 International Standard.

For more information on the Certification Scheme, examination dates, prerequisites for participation and cost of Certification, please contact the People Certification Department (210 5220920, people.certification@tuv.at).